Gauntlets Terms of Service

1 Agreement and applicable rules

By selecting an acceptance control that refers to these Terms, you agree to them. If you do not agree, do not create an account or enter a competition. You may retain a copy of these Terms for your records.

These Terms apply together with the game rules, entry details and any event, promotion or referral terms made available to you before you participate in the relevant activity. Those additional terms form part of your agreement with us only for that activity. Our Privacy Policy explains our handling of personal information; acceptance of these Terms does not replace any separate consent required for a particular use of that information.

If provisions conflict, mandatory law takes priority. Specific game rules govern gameplay and settlement, and specific event or offer terms govern that event or offer, to the extent they expressly address the matter. These Terms govern other matters. Additional terms do not override the protections for lawfully payable cash balances, complaints or mandatory rights in these Terms.

The availability of cash play, payment functions, games and events may differ by location and account. A reference to a feature in these Terms does not mean it is currently available to you. A payment function is available only when expressly enabled and offered through the services.

2 Eligibility and location

You must be at least 18 years old, have reached the age of majority where you live, and meet any higher minimum age that applies to the activity where you are physically located. You must have the legal capacity to enter this agreement and act on your own behalf.

You may enter a competition only if that competition is offered to you by Gauntlets and your participation is lawful both where you reside and where you are physically located. You must meet any additional eligibility conditions disclosed for that competition. Website accessibility, account registration or an advertisement does not by itself establish eligibility for a particular activity.

You must provide accurate residence and location information and must not conceal or misrepresent your location to bypass a restriction. Using a VPN, proxy, remote access service, location-spoofing tool or another person's account to evade eligibility controls is prohibited.

We may use location checks and request reasonable supporting information to verify eligibility. We may decline or suspend an entry, deposit or other restricted activity when eligibility cannot be verified or when required by law, a payment provider or a security concern. Restrictions on new participation do not automatically extinguish an existing entitlement to a lawful refund or withdrawal.

You must not use the services if you are subject to a restriction or sanction that makes the relevant transaction unlawful, or if your account has been suspended or closed and we have not authorized your return.

3 Accounts and verification

You may maintain one personal account. Accounts may not be shared, sold, rented or transferred. You must not create replacement accounts to evade restrictions, obtain repeated introductory benefits or misrepresent your identity. Contact us if you need help recovering or correcting an existing account.

Provide accurate account information, keep your contact details current and use an email address you control. We may reject or require changes to a username that is misleading, impersonates someone, infringes rights or violates our community rules.

Keep your login credentials secure and notify support@gauntlets.gg promptly if you suspect unauthorized access. Do not give another person access to your account. You are responsible for activity you authorize and for reasonable account-security precautions. This provision does not remove rights concerning unauthorized transactions or responsibility imposed on us by law.

We or a payment provider may request information reasonably needed to verify identity, age, location, payment ownership, eligibility, tax obligations or suspected misuse. Verification may be required before participation, payment or prize delivery. Supply that information only through the process identified for the request. We will not ask you to email your password.

If required verification is incomplete, the affected function or payment may be restricted while we seek to resolve it. We will not treat a verification request as authority to collect unrelated personal information.

4 Competitions and entry

Gauntlets provides player-versus-player games, including duels and continuous multiplayer arenas. Each game has its own controls, scoring, elimination, draw, extraction and settlement rules. Environmental layouts or other game elements may be generated or randomized. No statement in these Terms means that every game element is identical or that every aspect of a game is free of randomness.

Before you confirm an entry, review the game, entry amount, currency or credit type, applicable platform fee or its calculation method, and payout or settlement rules. Fees may vary between games and events. We will not increase the fee for an entry after you have committed to it.

Your entry authorization permits the stated amount to be committed when the game's admission and funding conditions are met. Browsing a game or waiting in an unfunded lobby does not itself create a completed charge. Entry may be refused if funds are insufficient, eligibility checks fail, the game is unavailable or your account already has an unfinished funded session.

Once funded play begins, leaving is governed by the game rules and may result in forfeiture, elimination or loss of committed value. A request to leave, extract or withdraw is not a guarantee that it has completed. Check the confirmed game and account status.

In an arena, growth, territory, points and carried value may represent different things. Eliminating an opponent does not necessarily transfer all of that opponent's value to you. Value may need to be collected or extracted under the game rules, and can be lost before settlement.

A gross payout includes any returned entry amount. It is not the same as net profit. Ranks, prior results, displayed examples and another player's winnings do not guarantee your outcome or an opponent of equivalent ability.

5 Balances and fees

We distinguish available cash, amounts committed to unfinished games, promotional credits and free play credits. Only amounts identified as available and withdrawable cash may be requested for withdrawal. A currency must be identified when real money is used; a credit display does not by itself create a cash entitlement.

Amounts committed to a game are unavailable for another entry or withdrawal until the applicable settlement or recovery releases them. You must not attempt to spend the same balance more than once or exploit delayed balance updates.

Our account records reflect confirmed funding, entries, fees, results, payouts, refunds and permitted corrections. A displayed amount can be provisional or delayed while an operation is processing. We will investigate reported discrepancies and correct confirmed errors. A display error does not entitle either party to keep value that is not properly due.

Platform fees and any charges we impose for a payment transaction will be disclosed before you authorize the relevant entry or transaction. Your bank or payment provider may impose its own disclosed charges or currency-conversion costs. We do not charge interest on a game entry or promise interest on an account balance.

Account value may not be sold, transferred outside authorized game mechanics, used as a payment service for others or used to disguise the source or destination of funds.

6 Deposits and withdrawals

This section applies when cash payment features are available. Use only the payment methods offered through the services and funds you are authorized to use. Any separate payment-provider terms applicable to a transaction must be made available through the payment process. Do not send money through an unofficial channel or in response to another player's request.

We may use independent providers to process deposits and withdrawals. A deposit is available for use only after the required payment confirmation. Payment reversals, failed transfers and disputed charges may affect the associated balance. We remain responsible for the game accounting and obligations that these Terms assign to us.

You may request withdrawal of your available, settled cash balance, including unused cash deposits, at any time through an available withdrawal process. You do not have to play through an ordinary cash deposit before requesting its return. Promotional credits and value committed to an unfinished game are not available cash.

Payment methods, transaction limits, fees and expected processing times will be disclosed through the applicable payment process. A withdrawal request is not a promise of immediate receipt. Processing may involve payment-network settlement, verification or manual review.

We may temporarily hold a withdrawal or the relevant portion of a balance where reasonably necessary to verify eligibility or payment ownership, resolve a genuine accounting dispute, investigate suspected fraud or cheating, address a reversal or comply with a legal obligation. A hold will be limited to what is reasonably needed for its purpose. Where lawful, we will explain the reason and any information needed from you, and release a hold without undue delay when its basis is resolved.

We may require payment to a verified method held in your name, return funds to the original funding method, or use another lawful method where the original method cannot receive payment. You must not use another person's payment account to bypass verification.

If a payment is reversed or fails after associated value has been used, we may correct the affected balance and seek repayment of an amount genuinely owed. We will explain a correction and give you an opportunity to dispute it. Exercising a lawful chargeback or other consumer remedy is not, by itself, misconduct.

Nothing in these Terms represents that an account balance is a bank deposit, insured balance or trust account. Any specific protection offered by a payment provider must be stated in that provider's applicable disclosures.

7 Results corrections and refunds

Game outcomes are determined using the applicable rules and authoritative server records. Client animations, screenshots and locally displayed amounts may differ temporarily from confirmed records. We consider relevant evidence when reviewing a reported error; our records are not immune from correction.

We may correct duplicate postings, calculation errors, invalid entries, manipulated results and other substantiated errors. Corrections may include restoring an amount, reversing an improper credit or recalculating an affected result. We will not reverse a valid outcome merely because it is commercially unfavorable to us.

Report a disputed entry, fee, result or balance to support@gauntlets.gg as soon as reasonably possible, with your username, approximate time and relevant game or transaction details. Prompt reporting helps preserve evidence. No deadline in these Terms shortens a mandatory legal claim period.

An ordinary loss under the applicable game rules does not entitle you to a refund. Refunds and recovery may apply where an entry was not supplied, a competition was cancelled, a verified platform failure affected settlement, or applicable law requires a refund. A voluntary departure or an ordinary connection loss is handled under the game rules rather than automatically treated as a cancellation.

Unless applicable law requires otherwise, a returned entry preserves its original character: cash is restored as cash, and promotional or play credits are restored as the corresponding credit type. We will not replace a cash refund with nonwithdrawable promotional credits without your agreement. No correction will pay the same entitlement twice.

8 Connections interruptions and recovery

You need a compatible device, browser and sufficiently stable internet connection. Performance can vary with your equipment, network conditions and location. Players may use different devices and experience different latency. We do not promise identical connection quality or uninterrupted access.

Disconnect, reconnection, abandonment and forfeit rules differ by game and are disclosed in the applicable game rules. Closing a tab, losing a connection or logging out does not necessarily pause a funded game or return its entry. Any reconnection opportunity is subject to the game's stated conditions.

If a platform interruption prevents normal completion or settlement, we may pause admission, recover a session, settle a reliably established result or void an affected competition under its rules. For an unresolved duel, recovery may return the unsettled entries. For an arena, recovery follows value that remains attributable to the affected runs or recoverable game records. It does not automatically recreate every original entry after value has validly changed hands.

Where records are incomplete, we will review available evidence and use a reasonable, consistent method to resolve affected balances. We will communicate material corrections where practicable. Nothing in this section removes a refund, compensation or other remedy required by law.

9 Free beta play and promotional credits

We may offer free beta access or other activities using play credits. During a free beta, deposits and withdrawals are unavailable unless a separate cash feature is expressly offered under its own applicable terms. Beta play credits are supplied for participation, have no cash redemption value and may not be sold or transferred outside permitted gameplay.

Beta access, credit grants, resets and participation limits may be specified for the relevant beta. We may adjust or end a beta and reset test progress or play-credit balances. A beta reset does not cancel an independently earned prize under an announced event's rules.

Play credits, test balances and beta participation do not create a right to future cash, a conversion rate or a benefit at commercial launch. A separately announced award or promotion is governed by its own terms.

Promotional credits offered outside a free beta may have eligibility conditions, expiry dates, permitted uses or spending priorities. Those conditions must be disclosed with the offer before you participate. We may withhold or reverse promotional value obtained through fraud, duplicate accounts or another substantiated breach of the offer, without automatically confiscating unrelated legitimate cash.

10 Events prizes and founder participation

We may run tournaments, promotions and special events from time to time. Each event's published rules specify its sponsor, eligibility, entry method, period and time zone, scoring, prizes, tie treatment, verification and delivery conditions. An event creates no promise that it will repeat or that a later event will have the same terms.

Event standings may remain provisional while eligibility and results are checked. Prize recipients must meet the published eligibility conditions and provide information reasonably needed to verify and deliver the prize. A claim deadline or consequence for failing to respond applies only if disclosed in the event rules. We will distribute verified prizes without unnecessary delay in accordance with those rules.

Our founders and staff may participate through identified accounts in free beta games to test the experience or populate lobbies. Where an event scores those games, your results against those accounts count under the same published scoring rules unless the event rules expressly exclude them. Founder and staff participation must not involve privileged gameplay tools, deliberate transfers of wins or value, or undisclosed advantages.

Founders, staff, people with access to nonpublic information that gives a competitive advantage, and members of their immediate households are ineligible for promotional prizes. Founder and staff participation described above does not authorize them to compete against users in cash-entry games.

We may amend, suspend or cancel an event where reasonably necessary because of fraud, material technical failure, illegality or circumstances outside our reasonable control. We will give notice where practicable, preserve valid completed results where reasonably possible and apply the published refund or alternative arrangements. We will not arbitrarily reduce an announced prize or change scoring retrospectively to a participant's disadvantage.

You are responsible for taxes legally imposed on you. We may request required tax information, make legally required reports and withhold amounts where the law requires. This does not transfer our own tax or reporting obligations to you.

11 Fair play and prohibited conduct

You must play personally, honestly and in accordance with the rules. The following conduct, including attempts or assistance, is prohibited:

• Using bots, scripts, macros, unauthorized automation, modified clients or other tools that perform gameplay or provide an unfair advantage.
• Exploiting a bug, duplicate payment, latency manipulation or other defect to obtain value, alter a result or disrupt another player.
• Colluding, trading wins, deliberately losing to transfer value, manipulating matchmaking or scores, or coordinating prohibited team play in a solo competition, whether or not the attempt succeeds.
• Sharing accounts, impersonating someone, falsifying eligibility or payment information, or evading a suspension, location restriction or other control.
• Obtaining or using nonpublic game information or administrative access to gain a competitive advantage.
• Manipulating referrals, promotional grants, ranks or public results through fake activity or other deceptive means.
• Accessing accounts or systems without authorization; introducing malware; overwhelming services; harvesting personal information; or interfering with security or legitimate use.
• Using the services for fraud, unlawful fund transfers or any other unlawful activity.

Do not exploit an apparent error simply because the interface permits it. Stop the affected activity and report the issue to support@gauntlets.gg. This restriction does not prohibit reporting a vulnerability in good faith without exploiting it or accessing information you are not authorized to access.

Friendship, shared accommodation or a shared IP address does not by itself establish collusion or multiple-account abuse. Ordinary poor play is not, by itself, proof of deliberate manipulation.

12 Investigations enforcement and review

We may investigate suspected misconduct using relevant account, gameplay, payment, connection and communication records, together with information you provide. We may take immediate protective measures where there is a reasonable basis for concern, including restricting entry, communications or the affected payment while reviewing the matter.

Depending on the evidence, severity and recurrence, we may issue a warning, remove content, disqualify an affected result, reverse improperly obtained value, limit a feature, suspend an account or close it. We will apply measures reasonably and proportionately. A temporary restriction is not, by itself, a final finding of misconduct.

Where lawful and consistent with protecting other users and security, we will explain the action and its material basis. We may withhold details that would expose another person's private information, compromise an investigation or enable evasion of security controls.

You may request review by emailing support@gauntlets.gg with the decision and your reasons for disagreeing. We will consider relevant information and correct a decision shown to be wrong. This review process does not restrict access to a court, regulator or other remedy available by law.

We may recover value obtained through substantiated misconduct and make related corrections to affected results. Account restrictions do not automatically forfeit unrelated, legitimately held cash. We may retain or restrict funds where required by law, but will not impose an undisclosed monetary fine.

13 Community and public content

Treat other users and support personnel respectfully. Do not post threats, targeted harassment, hateful abuse, sexual exploitation material, scams, unlawful content, private information about another person, or content that infringes another person's rights. Do not impersonate Gauntlets, send spam or use community features for unauthorized commercial solicitation.

We may moderate, remove or restrict content and community access under these Terms. We do not promise to review every communication before it appears. User statements are their own and do not become Gauntlets' statements merely because they appear in the services. These rules do not prohibit honest criticism, lawful consumer reviews or good-faith complaints.

Your public username, rank, posted messages and selected game results may be visible to other users or visitors. Public gameplay outcomes may also appear in leaderboards and automated community announcements. Do not post information you expect to remain private.

You retain any rights you hold in content you submit. You grant Gauntlets a nonexclusive, worldwide, royalty-free license to host, reproduce, format, display and distribute public content as needed to operate, moderate and promote the services. We may allow service providers acting for us to exercise that license for those purposes.

The promotional license includes using public gameplay clips, your public handle, rank and published game results in Gauntlets marketing, including paid advertising, subject to applicable law and the Privacy Policy. It does not authorize disclosure of private account information or private support communications, or use of your real name, photograph, voice or personal testimonial without any separate permission required for that use. We will not present your participation as a personal endorsement you have not given.

The license continues for material already incorporated into lawful publications or promotional materials, subject to applicable privacy rights and other mandatory law. Removing content from an account does not necessarily recall copies already lawfully distributed. You must have the rights needed for the public content you submit.

14 Privacy and communications

Our Privacy Policy, available at gauntlets.gg/privacy, explains the personal information we collect, how we use and disclose it, and how to contact us about privacy rights. Gameplay and related records may be processed for operation, fairness, security and dispute resolution as described there.

We may send service messages concerning your account, security, transactions, competitions and changes to these Terms. Keep your email address current so you can receive them. Marketing communications and optional tracking are subject to applicable consent and preference requirements. Accepting these Terms does not require you to consent to unrelated marketing.

You may contact support@gauntlets.gg about access, correction, deletion or other privacy requests. Closing an account and deleting all associated records are different processes. Records may need to be retained for accounting, dispute, security or legal purposes as explained in the Privacy Policy and permitted by law.

15 Ranks rewards and referrals

Experience points, activity ranks, badges and leaderboard positions describe the progress or results identified by the relevant feature. They are not automatically a measure of comparative skill, a guarantee of future performance or a cash balance. A displayed result does not establish a player's lifetime profit.

A rank or badge carries no cash payment or other benefit unless a specific published offer provides one. We may update progression systems and correct records affected by errors or misconduct. We will honor benefits already validly earned under an applicable offer, subject to its disclosed conditions.

Referral and affiliate participation is governed by the offer and any program terms presented for that participation. A rate, eligible activity or payment arrangement applies only as stated in the relevant offer. An estimated or accrued amount is distinct from an amount already paid.

If you receive or may receive a benefit for recommending Gauntlets, disclose that relationship clearly. Do not make false claims about earnings, eligibility, payment speed or the service. A referral relationship does not authorize you to bind Gauntlets or speak on its behalf.

16 Intellectual property and feedback

The services, software, game designs, branding and other platform materials are owned by or licensed to Gauntlets or their respective rights holders. Except for the limited permission below, these Terms do not transfer ownership of those materials to you.

We grant you a personal, limited, nonexclusive and nontransferable permission to access and use the services for their intended purposes while you comply with these Terms. You may not copy, sell, sublicense or commercially exploit the platform, create an unauthorized competing service from its protected materials, or bypass access controls. Restrictions on reverse engineering or interoperability apply only to the extent permitted by law.

You may share recordings of your own lawful gameplay, including through a monetized personal content channel, provided you respect other people's rights, do not disclose private information, do not imply an unauthorized endorsement or partnership, and comply with these Terms. This permission does not authorize resale of the games or unrestricted use of our branding in unrelated products.

If you voluntarily provide ideas or feedback about the services, you permit us to use that feedback to develop and improve the services without an obligation to compensate or credit you. This permission does not convert private personal information into public marketing material or waive mandatory rights.

Send intellectual-property complaints to support@gauntlets.gg with your contact information, the right you claim, the location of the material and an explanation of the alleged infringement. We may request information reasonably needed to assess the complaint.

17 Availability and service changes

We may introduce, update, restrict or retire games and features, and perform maintenance or emergency work. We will give reasonable notice of material planned changes where practicable. Urgent changes may take effect immediately to address a security issue, legal requirement or material operational problem.

A change to future availability does not cancel an amount already lawfully owed. We will deal with unfinished funded games, existing cash balances and earned prizes under the applicable settlement and closure provisions.

External links and third-party services are governed by their own applicable terms and privacy practices. A link does not imply that Gauntlets endorses every statement or service at the destination. Use of a third-party provider does not excuse an obligation that these Terms or mandatory law place on Gauntlets.

18 Account closure and stopping play

You may stop using the services and request account closure by emailing support@gauntlets.gg. You may also ask us to restrict your account access if you want to stop playing. Do not create another account to evade an agreed restriction.

Closure does not undo a game already entered or erase an existing payment obligation. We will settle or recover unfinished funded activity under its rules and provide a lawful means to obtain any remaining withdrawable cash, subject to necessary verification or a lawful hold.

We may close an account for a substantiated material breach, persistent misuse, a legal requirement or the discontinuation of services. Where practicable, we will provide notice and an opportunity to obtain legitimate remaining funds. Immediate protective action may be necessary in the circumstances described in section 12.

Unused play credits and unearned promotional opportunities may end when an account closes under their applicable terms. Closure does not by itself cancel a valid earned cash prize, valid earned commission or other lawfully payable cash entitlement. Dormant balances and unclaimed funds will be handled as applicable law requires.

19 Disclaimers and limits of liability

The services are provided on an “as available” basis. To the extent permitted by law, we do not make implied warranties or guarantees beyond the express commitments in these Terms, including a guarantee of uninterrupted operation, error-free software, a particular competitive result or future earnings. Mandatory quality standards, warranties and consumer remedies remain unaffected.

To the extent permitted by law, neither Gauntlets nor its officers, employees, contractors or service providers is liable under these Terms for indirect or consequential losses, loss of business opportunity, loss of goodwill, or speculative future winnings arising from use of or inability to use the services.

These exclusions do not limit our obligation to pay or return cash, earned prizes, commissions or refunds properly due under these Terms. They do not exclude liability for our fraud, deliberate misconduct or gross negligence, or any liability that cannot lawfully be excluded or limited, including applicable liability for personal injury or a breach of mandatory privacy or consumer law.

You should participate only with amounts you can afford to lose. Competition outcomes and examples of winnings are not investment advice, an employment offer or a promise of income. This statement does not excuse misleading representations or nonpayment of an amount properly due.

20 Responsibility for third party claims

To the extent permitted by law, you must reimburse Gauntlets for reasonable, documented losses and external legal costs resulting from a third-party claim caused by your fraud, deliberate unlawful interference with the services, or submission of content that infringes that third party's rights. This obligation applies only to the extent you caused the loss and does not cover loss caused by Gauntlets' own negligence, misconduct or breach of this agreement.

We will notify you of a claim for which we seek reimbursement and give you a reasonable opportunity to participate in its defense. We will not agree to a settlement that requires you to admit wrongdoing, make a payment or undertake another obligation without your consent, which must not be unreasonably withheld. This section does not penalize a good-faith complaint or exercise of a consumer right.

21 Complaints and governing law

For support or a complaint, email support@gauntlets.gg. Include enough information for us to identify the issue and the outcome you seek. We will review the matter and respond within a reasonable period, taking account of its complexity and any applicable legal deadline.

Using our complaint or review process is optional. You do not have to complete it before contacting a regulator, seeking urgent relief, bringing a claim or using another remedy available by law. These Terms do not require mandatory arbitration or waive a right to participate in a class proceeding.

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, subject to any mandatory protections of another jurisdiction that apply to you. The courts of British Columbia have nonexclusive jurisdiction. Nothing in this provision prevents you from bringing a proceeding in another court that has jurisdiction under applicable law.

22 Changes to these Terms

We may update these Terms to reflect changes to the services, our business or legal requirements. We will publish the revised text with an updated date and identify when a material change takes effect. We will provide reasonable advance notice of material changes by an appropriate account notice or email, except where an urgent legal or security reason requires earlier action.

Where express acceptance is required by law or appropriate for the change, we will ask you to accept the revised Terms before continuing the affected activity. Continued use will constitute acceptance only where permitted by law and after the change has been properly brought to your attention.

Changes apply prospectively. They do not retrospectively increase an accepted entry fee, alter the rules of a completed game or remove a valid earned payment entitlement. Existing events remain subject to their applicable rules and the limited amendment provisions in section 10.

If you do not accept a change, stop using the affected service and contact us to close your account or obtain any legitimate remaining cash under section 18. Mandatory cancellation and refund rights remain available.

23 General provisions and contact

These Terms and the applicable additional rules identified in section 1 form the agreement between you and Gauntlets concerning the services. Nothing in an entire-agreement provision excludes liability for fraud or misleading representations, or overrides mandatory rights. A support response does not amend these Terms unless we expressly confirm an authorized variation in writing.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a provision does not waive it. You may not transfer your account or this agreement without our written consent. We may transfer this agreement as part of a merger, reorganization or transfer of the business, provided the transfer does not reduce your rights under it and any required notice is given.

Provisions that reasonably need to continue after account closure, including settlement, payment obligations, applicable content licenses, privacy obligations, liability provisions and dispute rights, survive to the extent necessary for their stated purposes.

You may contact FOUNDRY PLATFORMS INC, doing business as Gauntlets, at support@gauntlets.gg for support, legal notices, privacy matters and security reports. This contact method does not replace a method of notice or service required or permitted by applicable law.